Refund and Cancellation Policy

This Refund and Cancellation Policy applies to purchases made for Aderic, operated by FireFly Tech Oy.

Aderic currently uses a simple credit-based pricing model and does not require a recurring subscription for the MVP.

1. Free Trial

Eligible new business accounts may receive up to the first three Qualified Leads at no charge, subject to the campaign limits described in the Aderic Terms of Service.

No payment method is required merely to begin the standard MVP free trial.

Because the free trial is free, there is no trial charge to cancel or refund.

2. Paid Lead Credits

The initial one-time Aderic lead credit packs are:

5 Qualified Lead credits for USD $149, or 10 for USD $249.

Lead credits never expire.

This is a one-time purchase.

It is not a subscription.

There is:

• no automatic renewal;
• no recurring monthly charge;
• no automatic top-up of credits unless you separately enable a future feature that clearly states otherwise.

3. Qualified Lead Disputes

A paid lead credit should be consumed only when Aderic provides a result that meets the Qualified Lead definition in our Terms of Service.

A Qualified Lead generally requires:

• a project or commercial opportunity that reasonably matches your approved offering and territory;
• a relevant potential buyer or business contact; and
• a substantive response indicating interest in a real next commercial step.

Examples may include:

• a request for pricing;
• a request for a quotation;
• confirmation that proposals are being considered;
• a request for further product or service information relating to the project;
• agreement to discuss a specific requirement.

The following normally do not qualify:

• email opens;
• clicks alone;
• bounces;
• out-of-office messages;
• automated acknowledgements;
• generic “thank you” responses;
• unrelated responses;
• responses concerning clearly unsuitable projects;
• duplicate messages concerning the same underlying opportunity.

If you believe Aderic incorrectly used a credit for a result that does not meet this definition, contact:

support@aderic.io

If our review confirms that the lead was incorrectly classified, the lead credit will be restored to your account.

Restoring a credit for an incorrectly classified lead is the normal remedy for a lead-quality dispute.

4. General Refunds

Purchases of Aderic lead credits are generally non-refundable once payment has been successfully completed, except as described in this Policy or where required by applicable law.

A refund may be issued where:

• you were charged more than once for the same purchase because of a payment or system error;
• a payment was processed incorrectly;
• a transaction was unauthorized and confirmed as such through the applicable payment process;
• Aderic permanently discontinues the applicable paid service before you have a reasonable opportunity to use purchased credits;
• applicable law requires a refund;
• Aderic otherwise determines that a refund is appropriate.

A disagreement about the quality of an individual Qualified Lead will normally be handled by restoring the applicable lead credit rather than issuing a cash refund.

5. Unused Credits

Unused paid credits remain associated with your active Aderic account subject to the Terms of Service.

Closing an account does not automatically create a right to a cash refund for unused credits.

If you intend to close an account that still contains paid credits and believe a refund is appropriate, contact support@aderic.io before deletion so we can review the circumstances.

6. Billing Errors

If you believe you were:

• charged twice;
• charged the wrong amount;
• charged for a purchase you did not make; or
• affected by another payment error,

contact support@aderic.io as soon as reasonably possible.

Please include:

• the email address associated with your Aderic account;
• the transaction identifier if available;
• the date and amount of the charge;
• a short explanation of the issue.

Do not send complete payment-card details by email.

7. Approved Refunds

Where a monetary refund is approved, it will normally be sent back through the original payment method using our payment provider.

The time required for the refund to appear depends on the payment provider, card network, bank, and payment method.

Aderic does not control processing time after an approved refund has been transmitted to the payment provider.

8. Campaign Cancellation and Pausing

Because the Aderic MVP does not use a recurring subscription, there is no subscription cancellation required to prevent future monthly billing.

Where the functionality is available, you may pause active outreach.

Pausing or ending a campaign:

• stops new Aderic-controlled outreach after the pause is processed;
• does not recall messages that were already accepted for delivery;
• does not automatically delete existing project, conversation, or lead history;
• does not automatically refund credits already consumed by valid Qualified Leads.

If you want to close your entire Aderic account, contact support@aderic.io or use an account-deletion function if one is available in the product.

9. Payment Provider

Payments and refunds may be processed by a third-party payment provider or merchant of record.

The provider may apply its own technical processing rules, fraud controls, tax requirements, and payment-method limitations.

Nothing in this Policy limits rights that you have against the payment provider or under applicable law.

10. Chargebacks

If you believe a payment problem occurred, we encourage you to contact support@aderic.io first so we can investigate it.

This does not prevent you from exercising any dispute or chargeback right that is available to you under applicable law or payment-network rules.

Fraudulent or abusive chargebacks may result in suspension of the associated Aderic account.

11. Changes to This Policy

We may update this Refund and Cancellation Policy as Aderic’s pricing model develops.

A change will not retroactively reduce rights that applied to a purchase at the time it was made.

The effective date shown at the top identifies the current version.

12. Contact

For refunds, billing issues, or lead disputes:

support@aderic.io