Supplier claims · Pilot
Supplier mistakes, found and chased.
Send us the purchase order, invoice and delivery records. We match them line by line, document every gap, and follow up with the supplier until it’s credited, corrected or closed.
Check one supplier
Start with one supplier and a few months of orders.
| Item | Qty | Unit |
|---|---|---|
| Conduit ¾″ | 500 | $8.40 |
| Junction box | 300 | $3.10 |
| THHN wire | 40 | $96.00 |
| Item | Qty | Unit |
|---|---|---|
| Conduit ¾″ | 500 | $8.40 |
| Junction box | 300 | $3.80 |
| THHN wire | 40 | $96.00 |
| Item | Received | Condition |
|---|---|---|
| Conduit ¾″ | 460 | OK |
| Junction box | 300 | OK |
| THHN wire | 40 | 2 damaged |
- Conduit: 40 short, billed for 500$336.00✓ Credit memo issued
- Junction box: $0.70 over PO × 300$210.00✓ Corrected invoice
- Wire: 2 reels damaged on arrival$192.00○ Open · photos requested
At stake on this order
$0
Next
One claim per supplier, with the evidence attached
Illustrative example
One order · three documents · three issues
The small gaps nobody has time to chase.
Each one is a case with its evidence, every message, and a status, until it’s resolved or you decide to drop it.
| Case | What happened | Can end in |
|---|---|---|
| Short shipment | Billed for more than arrived | Credit memo or the missing units |
| Price above PO | Invoice doesn’t match the agreed price | Corrected invoice |
| Damaged goods | Arrived unusable | Replacement or refund |
| Missing credit | A promised credit never showed up | Credit issued |
| Late replacement | Agreed, then forgotten | A ship date, then delivery |
Every message to a supplier is approved by you first. We prepare and track the correspondence; we don’t give legal advice or represent you in a dispute. Legal questions stay with you and your advisers.
Which supplier keeps getting it wrong?
- 01We reply by email to scope one real case with you.
- 02Files, if any, are shared afterwards over a secure channel.
- 03You approve every message before it goes out. Scope and price are agreed up front.
No account, no software to install, no card.